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QUESTIONS & ANSWERS

  • What kind of products do you offer?
    We love all kinds of animals! We specialise in guinea pig-themed products and services, including custom shirt printing, unique card designs, and items that celebrate all pets and animals.
  • Can I order your products for pets other than guinea pigs?
    Absolutely! While guinea pigs are our inspiration, we love all pets and can create designs for cats, dogs, rabbits, and more.
  • Do you take custom design requests?
    Yes! We love creating personalised designs. Whether it's a custom illustration of your pet or a specific theme you'd like, we're happy to work with you.
  • How do I place an order?
    You can browse and purchase directly from our online store. For custom designs, please reach out by emailing us at davidjane@weartimoji.com and we will be in touch as soon as possible.
  • Do you offer discounts or promotions?
    Yes! Follow us on instagram timoji_oyo and sign up for our newsletter to stay updated on exclusive deals and new product launches. We promise to give great deals to our loyal pet-lovers!
  • What sizes and materials are your shirts available in?
    Our shirts come in a wide range of sizes to fit everyone comfortably. They are made with high-quality, eco-friendly materials. Specific size and care details are available on each product page.
  • How long will it take to receive my order?
    Standard orders typically ship within 5-7 business days. Custom designs may take a little longer. You’ll receive updates via email with tracking information once your order is on its way.
  • What are your shipping options and rates?
    We offer standard, express and international shipping. Rates are calculated based on your location and will be shown at checkout.
  • How can I contact you if I have more questions?
    You can reach us via email at davidjane@weartimoji.com, DM us on our insta: timojo_oyo, or by filling out the contact form on our website.
  • Do you accept returns or exchanges?
    Due to the custom nature of our products, returns and exchanges are only accepted for defective items. Please contact us via email within 3 days of receiving your order if there’s an issue, we will do our best to accommodate your request.
  • Are your products environmentally friendly?
    We are committed to sustainability and use eco-conscious materials whenever possible. This includes recyclable packaging and recycled paper.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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